Cancellation and Refund Policy

This Cancellation and Refund Policy (“Policy”) describes the terms and conditions for cancellations and refunds for products or services purchased from Provensoft Technology OPC Pvt Ltd (“we”, “us”, or “our”). By purchasing our products or services, you agree to be bound by this Policy.

1. Cancellation Policy

• Services: If you wish to cancel a service provided by us, you must notify us in writing at least 2 days prior to the scheduled start date of the service. Failure to provide timely notice may result in forfeiture of any payments made.
• Products: If you wish to cancel an order for a physical or digital product, you must notify us within 24 hours of placing the order. Orders cannot be canceled after they have been shipped or delivered.

2. Refund Policy

• Services: Refunds for services are subject to the terms outlined in the service agreement, proposal or contract signed between you and us. In the absence of specific terms, refunds may be issued at our discretion based on the circumstances of the cancellation.
• Products: Refunds for products are available under the following conditions:
  • If the product is damaged, defective, or does not match the description provided, you may be eligible for a full refund or replacement.
  • If you are not satisfied with the product for any reason, you may request a refund within 2 days of receiving the product. Refunds will be issued minus any shipping or handling fees.

3. Refund Process

• To request a cancellation or refund, please contact us at info@provensoft.in or call us at +91 8280531067. Please provide your order details and reason for the cancellation or refund request.
• Refunds will be processed within 7 business days of approval and will be issued using the original payment method.
• For products, you may be required to return the item(s) in their original condition and packaging before a refund can be processed. Return shipping costs may be the responsibility of the customer unless otherwise specified.

4. Exceptions

• Certain products or services may be non-refundable or have specific cancellation terms outlined at the time of purchase. Please review the terms and conditions provided for each product or service.
• Customized or personalized products/services may not be eligible for cancellation or refund, as they are tailored to your specific requirements.

5. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:

• Email: info@provensoft.in
• Phone: +91 8280531067

Thank you for your attention to this Policy.