Terms and Conditions
Last Updated: January 18, 2026
Company: Provensoft Technology OPC Pvt Ltd
Jurisdiction: Mumbai, Maharashtra, India
These Terms and Conditions (“Terms”) govern the use of the website and services provided by Provensoft Technology OPC Pvt Ltd (“Company”, “we”, “us”, or “our”). By accessing, purchasing, or using our services, the client (“Client”, “you”, or “your”) acknowledges that they have read, understood, and agreed to be bound by these Terms.
1. Project Estimates and Financials
1.1 Quotation Variability
All quotations, estimates, and timelines provided by the Company are based on the information, requirements, features, and technical specifications available at the time of quotation. The final project cost may increase or decrease depending on additional features, changes in requirements, actual time consumed, technical complexities, third-party dependencies, or other circumstances identified during project execution.
1.2 Milestone Payments and Refunds
Where a project is divided into milestones, the Client is responsible for reviewing and confirming the work completed under each milestone before making payment for the subsequent milestone.
Once payment for a subsequent milestone has been made, or work on such subsequent milestone has commenced at the Client’s request or with the Client’s approval, the preceding milestone shall be deemed accepted, subject to the applicable bug-support and warranty provisions contained in these Terms.
Except where otherwise expressly agreed in writing or required by applicable law, payments made for completed, accepted, or commenced work are non-refundable, non-transferable, and non-reversible.
1.3 Additional Revisions and Out-of-Scope Work
Any revision, modification, feature, integration, design change, technical requirement, or other work that falls outside the originally agreed scope shall be treated as additional work and may incur additional charges based on the time, resources, and technical complexity involved.
A minimum charge of ₹1,000 may apply to any additional work session or separately requested work.
1.4 Invoicing and Project Timeline
Invoices and quotations shall reflect the agreed pricing, features, scope, and workflow discussed between the Company and the Client.
Unless otherwise agreed in writing, project timelines shall be calculated from the date on which the Company actually commences work on the project and shall be subject to timely receipt of required information, content, approvals, credentials, assets, and payments from the Client.
1.5 Payment Defaults
If the Client fails to make any payment by the applicable due date, the Company reserves the right to suspend or pause development, support, access, delivery, or other services until outstanding amounts are paid.
Any resulting delay in the project timeline shall not be considered a delay attributable to the Company.
2. Third-Party Services and Costs
2.1 API and Third-Party Service Costs
Any charges associated with third-party services, platforms, APIs, hosting, cloud services, SMS gateways, payment gateways, Google Maps API, Google Cloud, Apple services, Google services, domain services, or similar third-party products or services shall be borne by the Client unless expressly included in the agreed quotation.
The Company shall not be responsible for increases, suspension, termination, usage charges, policy changes, or other costs imposed by third-party service providers.
2.2 Resource Usage
Where the Company provides shared, temporary, trial, or limited third-party resources for development or testing purposes, such resources are provided solely for convenience and may be subject to usage limits or expiry.
After the applicable free or trial period expires, the Client shall be responsible for providing and maintaining the required accounts, subscriptions, licenses, API keys, or other credentials.
2.3 App Marketplaces and Platform Policies
The Company shall not be responsible for rejection, suspension, removal, policy changes, account restrictions, or other actions taken by Google Play Store, Apple App Store, or any other third-party platform.
Where additional development, modification, compliance work, or republishing is required due to changes in third-party platform policies or requirements after delivery, such work may be treated as additional billable work.
3. Readymade, Demo, and Sample-Based Work
3.1 Demo and Reference Materials
Demos, previews, reference applications, websites, screenshots, videos, or sample systems are provided primarily to demonstrate functionality, workflow, and general appearance.
Unless expressly included in the quotation, additional configurations, customizations, integrations, or third-party services are not automatically included.
3.2 Feature Alignment
For readymade, template-based, or demo-based projects, the scope shall generally be limited to the features and functionality included in the applicable demo or quotation.
Any additional functionality or customization requested by the Client shall be subject to Company approval, technical feasibility, additional cost, and revised timelines.
3.3 Proposal and Clerical Errors
The Client is responsible for reviewing the quotation, proposal, demo, features, pricing, and scope before making payment or commencing the project.
If a proposal contains an inadvertent clerical, typographical, or formatting error, the Company may correct such error where it does not reflect the functionality, scope, or pricing actually agreed upon between the parties.
4. Project Execution, Acceptance, and Bug Support
4.1 Administrative Control and Access
The Company may retain administrative control over project accounts, hosting, domains, source code repositories, servers, or other project resources during development and until the applicable project or milestone has been fully completed, accepted, and paid for.
Upon full completion and receipt of all outstanding payments, the Company shall provide the Client with the applicable access, credentials, files, or training/instructional material as agreed under the project scope.
4.2 Outsourcing and Subcontracting
The Company may engage employees, contractors, freelancers, or third-party service providers to perform specific portions of the project where reasonably required to maintain quality, efficiency, technical capability, or delivery standards.
4.3 Project Delays
The Company shall not be responsible for delays caused by circumstances beyond its reasonable control, including but not limited to delayed Client approvals, delayed content or assets, non-payment, third-party service interruptions, platform updates, technical failures of third-party services, employee unavailability, force majeure events, or changes to external platforms such as WordPress, Google, Apple, Meta, or other service providers.
The Company shall make reasonable efforts to notify the Client of material delays where practicable.
4.4 Infrastructure and Performance Changes
The Company reserves the right to change or migrate hosting providers, servers, cPanel environments, infrastructure, software configurations, or related technical resources where reasonably necessary to improve performance, security, reliability, compatibility, or service quality.
4.5 Bug Support and Limited Warranty Period
The Company shall provide bug-fixing and technical support for a period of three (3) months from the date of completion and acceptance of each applicable milestone.
For projects delivered as a single final deliverable rather than through separate milestones, the three (3) month period shall commence from the date of final delivery and acceptance of the completed project.
During the applicable three-month support period, the Company shall, at no additional charge, rectify genuine bugs, defects, or errors that:
- are directly attributable to the original agreed scope of work;
- cause the delivered functionality to materially deviate from the agreed requirements; and
- are reproducible and reported by the Client within the applicable support period.
This bug-support obligation does not include:
- new features or functionality;
- changes to previously approved requirements;
- design or content changes requested after approval;
- modifications made by the Client or any third party;
- issues caused by unauthorized changes to the source code, server, hosting, database, APIs, plugins, or configurations;
- failures or changes in third-party services, APIs, hosting providers, operating systems, app marketplaces, browsers, or other external platforms;
- issues caused by misuse, negligence, unauthorized access, or improper operation;
- security incidents or vulnerabilities arising from third-party systems outside the Company’s reasonable control; or
- any work that falls outside the original agreed scope.
Any such additional work may be quoted and charged separately.
The three-month bug-support period is a limited support/warranty period for defects in the agreed deliverables and does not constitute an ongoing maintenance or service-level agreement (SLA) unless separately agreed in writing.
4.6 Acceptance of Deliverables
The Client shall review milestone deliverables or the final project within a reasonable period after delivery and communicate any material defects or discrepancies against the agreed scope.
Where the Client approves the deliverable, makes payment for the subsequent milestone, uses the delivered system in production, or otherwise confirms acceptance, the applicable milestone or deliverable shall be deemed accepted, subject to the limited bug-support provisions stated above.
5. Intellectual Property and Data
5.1 Company Intellectual Property
Unless expressly transferred to the Client in writing, all proprietary materials, pre-existing source code, frameworks, libraries, templates, tools, methodologies, processes, know-how, designs, documentation, and intellectual property owned or licensed by the Company shall remain the property of the Company or its respective licensors.
5.2 Project-Specific Materials
Subject to full payment of all applicable project fees, ownership or usage rights in specifically commissioned deliverables shall be governed by the applicable quotation, proposal, agreement, or written confirmation between the Company and the Client.
No transfer of rights shall be deemed effective until all outstanding amounts relating to the applicable work have been paid in full.
5.3 Client Documents and Registration
The Client is solely responsible for the accuracy, authenticity, legality, and validity of documents, information, credentials, and materials supplied for registrations or applications, including payment gateways, business registrations, app-store accounts, government portals, and third-party services.
Where the Company temporarily receives sensitive documents solely for completing a specified task, the Company may delete or return such documents after completion, subject to applicable legal, accounting, or record-retention requirements.
6. Communication and Conduct
6.1 Professional Conduct
The Client shall communicate with the Company and its employees, contractors, and representatives in a professional and respectful manner.
Abusive, threatening, discriminatory, defamatory, harassing, or otherwise inappropriate conduct may result in suspension or termination of services. Where services are terminated due to serious misconduct or breach of these Terms, refunds shall not be provided for work already completed or commenced, subject to applicable law.
6.2 Authorized Communication
The Company shall ordinarily communicate with the designated Client, purchaser, or authorized representative associated with the project.
Communication or instructions from third parties may be disregarded unless the Client has provided appropriate authorization to the Company.
6.3 Corrections and Project Communication
Project-related corrections, approvals, instructions, and updates may be communicated through email, WhatsApp, or other agreed communication channels.
The Company aims to respond to project-related communications within approximately 24 business hours, although response times may vary depending on workload, technical complexity, holidays, and the nature of the request.
7. Professional Standards and Working Practices
7.1 Working Hours
The Company’s standard working hours are:
Monday to Friday: 10:00 AM to 8:00 PM IST
excluding public holidays and other declared non-working days.
7.2 Development Tools and Technology
To maintain efficiency and affordability, the Company may use readymade source code, licensed frameworks, templates, libraries, open-source components, third-party tools, APIs, and other development resources where appropriate.
Unless otherwise expressly agreed, mobile applications may be developed using web-view, hybrid, source-code-based, or other suitable technologies depending on project requirements.
7.3 Proposal Validity
Quotations, proposals, estimates, and offers are valid only for the period stated in the applicable quotation or proposal.
Where no validity period is specified, the Company reserves the right to withdraw, revise, or update an offer before formal acceptance and payment.
8. Liability and Governing Law
8.1 Limitation of Liability
To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of data, loss of revenue, or business interruption arising from or relating to the use, inability to use, modification, suspension, or interruption of the Company’s services.
Nothing in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
8.2 Governing Law
These Terms shall be governed by and construed in accordance with the laws applicable in India, including applicable laws of the State of Maharashtra.
8.3 Jurisdiction
Subject to applicable law, courts having competent jurisdiction in Mumbai, Maharashtra, India shall have jurisdiction over disputes arising out of or relating to these Terms or the Company’s services.
9. Changes to Terms
The Company reserves the right to modify, update, or amend these Terms from time to time.
Where reasonably appropriate, material changes may be communicated through the Company’s website or other available communication channels.
The updated Terms shall apply prospectively to services and transactions occurring after the effective date of the updated Terms, unless otherwise required by applicable law or expressly agreed with the Client.
Continued use of the Company’s Services after the effective date of updated Terms may constitute acceptance of the revised Terms to the extent permitted by applicable law.
Contact Us
Provensoft Technology OPC Pvt Ltd
Email: info@provensoft.in
Phone: +91 8280531067
Jurisdiction: Mumbai, Maharashtra, India