Terms and Conditions

Last Updated: January 18, 2026 Company: Provensoft Technology OPC Pvt Ltd Jurisdiction: Mumbai, Maharashtra

These Terms and Conditions (“Terms”) govern your use of the website and services provided by Provensoft Technology OPC Pvt Ltd (“we”, “us”, or “our”). By accessing our Services, you agree to be bound by these Terms.

1. Project Estimates and Financials

  • Quotation Variability: All quotes are estimated amounts. The final price may increase or decrease depending on extra features, time consumption, or technical complexities discovered during the project.

  • Milestone Payments & Refunds: Before paying for the next milestone, you must ensure you are satisfied with all previous work. Once a subsequent milestone payment is made or work has started, no refunds, returns, or transfers of work will be issued.

  • Additional Revisions: Revisions outside the initial scope will incur extra costs based on time. A minimum charge of ₹1,000 applies to any additional work session/minutes of work.

  • Invoicing: Invoices represent the price, features, and workflow discussed. The project duration is calculated from the date work actually began (e.g., if work starts Jan 1st and is delivered Jan 7th, the timeline counts from Jan 1st).

  • Payment Issues: If full payment is not made on time, we reserve the right to determine the next steps, including pausing work or withholding access.

2. Third-Party Services and Costs

  • API and Service Costs: Any additional costs for 3rd-party services (Google Map API keys, Google Cloud, SMS gateways, etc.) must be borne by the client. We are not liable for these direct or indirect costs.

  • Resource Usage: If we provide shared resources (storage, trial APIs) for convenience, these are limited. Once the free limit or trial expires, the client must provide their own accounts/API keys.

  • App Marketplaces: We are not responsible for updates, suspensions, or removals by the Google Play Store or Apple App Store. Since these platforms update policies frequently, any work required to adapt to new rules or republish apps will incur additional costs.

3. Readymade, Demo, and Sample-Based Work

  • Demo Purpose: Demos/references are for showing functionality and workflow only. Additional configurations or 3rd-party integrations must be provided by the client during development.

  • Feature Alignment: For readymade work, the project includes only the features available in the demo. Any extra features require our approval and a separate cost assessment.

  • Proposal Errors: If a proposal contains clerical errors (adding or missing points not discussed during customization), clients must verify the proposal against the demo carefully before proceeding.

4. Project Execution and Control

  • Control and Access: We retain administrative control over the project and domains until finalization to prevent fraud or errors. Full access and training (videos/instruction) will be provided only after the work is fully completed and paid for.

  • Outsourcing: We may outsource specific tasks to ensure high-quality standards and performance.

  • Work Delays: Delays may occur due to late delivery of assets by the client, employee health issues, or external platform updates (WordPress, Digital Marketing platforms, etc.). We will inform you promptly in such cases.

  • Performance Enhancements: We reserve the right to change hosting, cPanel, or servers to improve work quality.

5. Intellectual Property and Data

  • Ownership: All content and intellectual property on our website are owned by Provensoft Technology or its licensors. Reproduction without written consent is prohibited.

  • Documents for Registration: Clients are solely responsible for the accuracy of documents provided for portal registrations (Payment Gateways, etc.). We will remove these documents once the task is completed to ensure security.

6. Communication and Conduct

  • Client Behavior: Any misbehavior, abuse, or harassment towards our employees or owners via any communication channel will result in immediate discontinuation of work without refund.

  • Protocol: We communicate only with the designated buyer and seller. Third-party communication requires our prior approval to protect confidential information.

  • Reminders: Project corrections may be sent via WhatsApp. We aim to respond within 24 hours.

7. Professional Standards

  • Working Hours: Monday to Friday, 10 AM to 8 PM (excluding public holidays).

  • Tools: We primarily use Readymade source code, for efficiency and affordability. Mobile apps are typically web-view/source-code based linked to the website.

  • Offer Validity: Our proposals are not valid indefinitely and may be withdrawn at our discretion.

8. Liability and Governing Law

  • Limitation of Liability: Provensoft Technology OPC Pvt Ltd is not liable for indirect, incidental, or punitive damages arising from the use or interruption of our services.

  • Governing Law: These Terms are governed by the laws of Maharashtra. Any disputes are subject to the exclusive jurisdiction of the courts in Mumbai.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via our website (typically with 30 days’ notice). Continued use of our Services constitutes acceptance of the new Terms.

Contact Us

Email: info@provensoft.in Phone: +91 8280531067