Last Updated: January 18, 2026 Company: Provensoft Technology OPC Pvt Ltd
This Privacy Policy describes how Provensoft Technology OPC Pvt Ltd (“we”, “us”, or “our”) collects, uses, and protects the information you provide when you use our website and services (“Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
- Personal Information: We collect information such as your name, email address, phone number, mailing address, and payment details. This is necessary to fulfill orders and communicate project updates.
- Registration Documents: If you provide documents for portal registration (e.g., payment gateways or hosting setups), we collect these solely for the authorized purpose. Once the project/task is completed, these documents are removed from our active systems to prevent misuse.
- Usage & Technical Data: We collect IP addresses, browser types, and device identifiers to analyze trends and prevent technical glitches.
- Support Interaction: Support calls, WhatsApp chats, and emails may be recorded or archived to improve support quality, training, and to address technical issues.
2. How We Use Your Information
We use the collected data for:
- Providing and maintaining our Services (including WordPress/WooCommerce development).
- Processing payments and verifying project milestones.
- Improving our products through recorded support interactions.
- Detecting and preventing fraudulent activities or unauthorized access.
- Communicating via agreed-upon methods (including WhatsApp) for project corrections.
3. Cookies and Tracking
We use cookies to enhance your experience. While you can disable cookies in your browser settings, doing so may prevent certain parts of our website or project portals from functioning correctly.
4. Information Sharing and Disclosure
- Service Providers: We share data with trusted third-party providers (e.g., payment processors, hosting/server providers).
- Outsourcing Partners: As per our Terms, we may share necessary project data with authorized outsourcing partners to achieve better performance and work quality.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency in Mumbai).
5. Data Security
We employ industry-standard security measures to protect your data. However, as we utilize various internet resources (source code, templates, plugins), we cannot guarantee 100% security for data transmitted over the internet.
6. Your Rights and Choices
You have the right to access, correct, or request the deletion of your personal information. Since we retain control of project access until final payment, certain data deletion requests may only be processed after the project is finalized and handed over.
7. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes are effective immediately upon posting. We recommend reviewing this policy regularly to stay informed of how we protect your information.
8. Governing Law
This Privacy Policy is governed by the laws of Maharashtra, India. Any disputes relating to data privacy shall be subject to the exclusive jurisdiction of the courts located in Mumbai.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
- Email: info@provensoft.in
- Phone: +91 8280531067